- Miami
- Hospitality
- 32 weeks
- B2C
- Node.js, React, MongoDB, AWS, Stripe
Project Brief
By putting in place a complete hospitality software development, the boutique hotels chain company hoped to improve visitor experiences, streamline operations, and increase income.
Client Background
The hotel company, which is renowned for its individualised care and distinctive features, was having problems with manual procedures, disjointed data, and a lack of system connectivity. This made it more difficult for them to maximise operational effectiveness and deliver a flawless visitor experience.
Key Challenges:
Solution:
1. Discovery and Planning
We started a comprehensive evaluation of the hotel chain's current procedures, systems, and visitor experience. We visited the location, spoke with employees, and examined statistics on visitor reviews. We were able to determine problem areas, rank needs, and develop a thorough roadmap for the hospitality management platform thanks to this thorough study.
2. Development
Our skilled programming team used React and Node.js to create a solid and expandable frontend and backend for the platform. The system can now manage massive amounts of visitor and operational data thanks to our use of MongoDB, which provides flexible data storage and retrieval. For safe payment processing, we connected Stripe, and for guest SMS communication, we incorporated Twilio API. We also streamlined marketing activities and synchronised consumer data by establishing a smooth link with Salesforce.
3. Implementation
To implement the platform at every hotel in the network, we collaborated closely with the employees and IT department. To guarantee a smooth transition, this required extensive staff training, testing, and data migration from outdated systems. To guarantee the best possible performance of the platform, we also provide continuing support and maintenance.
Tools & Technology Used
Node.js
Backend
React
Frontend
Salesforce
CRM Integration
Stripe
Payment Gateway
Features:
Reservations Management
A single, centralised system for online booking, automatic confirmation emails, and real-time availability updates for all properties.
Front Desk Operations
Streamlined billing, room allocations, guest profile management, and check-in/check-out procedures.
Housekeeping Management
Effective cleaning job scheduling and monitoring, including automatic notifications and real-time status updates.
Customer Loyalty Program
A guest portal where guests may make bookings, order services (including wake-up calls and room service), give comments, and get local information.
Analytics & Reporting
Insights into occupancy rates, revenue per available room (RevPAR), guest happiness, and other important indicators are available through customisable dashboards and reports.