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Healthcare Provider Improves Patient Engagement with SaaS Product Development

  • Chicago
  • Healthcare
  • 20 weeks
  • B2B
  • Ruby on Rails, PostgreSQL, React, Redux, AWS, Stripe, Elasticsearch

Project Brief

The goal of this project is to create a SaaS Product Development solution that will enhance patient involvement, expand treatment accessibility, and streamline patient-physician communication.

Client Background

An established medical professional with many locations had to figure out how to connect with more people than only those who came in for in-person consultations. They were looking for a trustworthy, user-friendly platform that would enable virtual consultations, promote patient-provider contact, and safely retain patient data.

Key Challenges:

Integrating the platform with currently in use electronic health record (EHR) systems to facilitate data transfer and eliminate redundant data.
Keeping an eye on HIPAA compliance and safeguarding private patient data.
To boost use and acceptance, an intuitive and user-friendly interface for patients and healthcare providers should be developed.
Introducing solutions for secure communications, medication administration, appointment booking, and real-time video consultations.

Solution:

1. Discovery and Planning

A thorough examination of the client's existing workflows and systems revealed significant pain areas and requirements for the telemedicine platform. Stakeholder interviews allowed us to better grasp the specific requirements of both healthcare providers and patients. We methodically planned a project roadmap, outlining precise objectives and dates to assure project success.

2. Development

Our skilled programming team used their knowledge of Ruby on Rails, React, and Amazon Web Services to build the telemedicine platform from the ground up. A reliable and scalable framework for handling patient data, appointments, and communications was offered by the Ruby on Rails backend. An interactive and responsive interface for patients and healthcare practitioners was made using React and Redux. AWS capabilities like S3, RDS, and EC2 made it possible to create a scalable and secure cloud architecture. Elasticsearch was used to increase search speed, while the Twilio API was used to facilitate smooth audio and video communication.

3. Implementation

The implementation process started with extensive testing to ensure that all features worked smoothly and fulfilled the client's specifications. The platform was gradually made available to a restricted set of physicians and patients for early testing and evaluation. After making any necessary changes, the platform was released in all clinics. Healthcare workers received comprehensive training materials, as well as continuing support for any technical issues or inquiries.

Tools & Technology Used

Ruby on Rails

Backend

React

Frontend

AWS Logo

AWS

Cloud Services

PostgreSQL

Database

Stripe

Payment Gateway

Elasticsearch

Search

Features:

Virtual Consultations

High-quality video and audio features enable real-time patient-provider interactions, resulting in easy and accessible virtual appointments.

Secure Messaging

HIPAA-compliant messaging tools enable safe communication between patients and providers while maintaining privacy and confidentiality.

Appointment Scheduling

User-friendly scheduling tools for patients and providers, allowing for versatile appointment booking and administration.

Electronic Prescriptions

Electronic prescriptions streamline medication administration by allowing clinicians to send prescriptions directly to pharmacies.

Electronic Prescriptions

The Patient Portal is a secure online platform for patients to access medical records, schedule appointments, and communicate with healthcare providers.

Values Delivered:

The telemedicine platform gives patients convenient access to care, which increases engagement and happiness.
Virtual consultations eliminated geographical barriers and extended healthcare access to remote areas.
Streamlined workflows and automated procedures reduced administrative expenses for healthcare professionals, allowing them to focus more on patient care.
The software enabled the healthcare provider to save money on operations by reducing the requirement for in-person visits.
Significant cost reductions were achieved through decreased human mistakes and improved inventory management.

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