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Improving Airport Operations through Software Maintenance and Support

  • Orlando
  • Aviation
  • 16 Weeks
  • B2B
  • Java, Python, AWS, MySQL

Project Brief

The software maintenance and support project aims to increase the operating efficiency of airport baggage handling systems through full software maintenance and support for an established aviation service provider.

Client Background

The client is a renowned provider of airport baggage handling systems, with over 200 locations globally. They specialize in designing, building, and maintaining sophisticated automated systems to ensure airport operations run smoothly and efficiently.

Key Challenges:

Frequent equipment breakdowns and downtimes hampered airport operations, increasing costs and causing customer displeasure.
The lack of centralized data storage made it impossible to get maintenance records, schematics, and instructions.
Compliance with stringent airport authority rules necessitated extensive maintenance logs and frequent reporting.
Manual scheduling of preventative maintenance chores was time consuming and error-prone.
Technicians had difficulty maintaining parts inventories, which frequently resulted in stockouts or surplus inventory.
The intricacy of the maintenance system made training new professionals difficult and time-consuming.

Solution:

1. Discovery and Planning

We started by reviewing the current maintenance methods and system inefficiencies in detail. We then conducted stakeholder interviews and system audits to obtain comprehensive needs and develop clear project objectives.

2. Development

Using Fiix, we converted the client's paper-based system into a digital Computerised Maintenance Management System (CMMS). The system's backend operations were written in Java and Python, ensuring high speed and interaction with AWS for scalable cloud storage. MySQL was utilized for effective database administration.

3. Implementation

The new CMMS was installed in stages to minimize operational disruptions. Training sessions were held to familiarise technicians with the new system, and continuous help was offered to resolve any concerns quickly.

Tools & Technology Used

Java

Programming Language

Python

Programming Language

AWS Logo

AWS

Cloud Services

MySQL

Database

Features:

Automated Preventive Maintenance

The CMMS automates preventive maintenance scheduling, enabling timely maintenance activities and lowering the risk of equipment failure. This helped to ensure that airport authorities' requirements were followed.

Centralized Data Management

All maintenance-related data, particularly records, blueprints, and instructions, was centrally maintained in the CMMS for easy access by technicians and management.

Real-time Monitoring

Technicians may track maintenance actions in real time, boosting reaction times and lowering equipment downtime. The system generated notifications for any major maintenance concerns.

Inventory Management

The system optimizes inventory levels by tracking component availability and consumption and providing restocking warnings.

Values Delivered:

Enhanced maintenance scheduling and real-time tracking cut equipment downtime by 35%.
Optimized inventory management and decreased human mistakes by 20%, resulting in considerable cost savings.
Automated reporting systems assured adherence to tight airport authority criteria.
The modernized system increased technician productivity by 18%. Introduced a mobile app that allows technicians to access maintenance schedules, service orders, and equipment manuals on the road.
Simplified interface increased user productivity by 30%.
"The new maintenance management system has completely transformed our operations. The transition from a paper-based system to a digital CMMS has significantly enhanced our efficiency and regulatory compliance. Our technicians can now focus on what is most important: keeping our systems working properly.

Sue Williams

Systems Manager

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