- Maui
- Hospitality
- 32 weeks
- B2C
- .NET Core, C#, Microsoft SQL Server, Angular
Project Brief
A well-known luxury resort sought to maximise income production, improve guest experiences, and streamline operations by replacing its antiquated and disjointed systems with a cutting-edge hospitality software development, =
Client Background
The resort, a popular destination for affluent tourists, encountered difficulties with its outdated PMS since it lacked the adaptability, scalability, and integration skills required to satisfy the requirements of a contemporary luxury establishment.
Key Challenges:
Solution:
1. Discovery and Planning
We began an extensive phase of discovery during which we became fully immersed in the resort's activities and gained a grasp of the subtleties of opulent hospitality. We conducted staff interviews in a variety of departments, saw guests interact, and examined data from current systems. We were able to create a strategic implementation strategy and clearly define the scope of the new PMS thanks to this comprehensive study.
2. Development
Our experienced development team created a solid and expandable PMS backend by utilising the capabilities of.NET Core and C#. An attractive and simple-to-use user interface for employees and visitors was made possible with the help of Angular. The platform was hosted on a safe and dependable infrastructure thanks to Microsoft Azure cloud services. We combined SendGrid for automatic email correspondence with Stripe for safe payment processing.
3. Implementation
To ensure that there was as little disturbance to the resort's operations as possible throughout the PMS deployment, we worked closely with their IT staff. This required transferring past data, setting up the system to operate with the unique processes of the resort, and giving employees thorough training.
Tools & Technology Used
.NET Core
Backend
C#
Programming Language
Angular
Frontend
Azure
Cloud Services
Features:
Reservations Management
Staff can handle reservations from several channels with efficiency thanks to centralised reservation management that provides real-time information on room availability.
Front Desk Operations
Mobile check-in alternatives and streamlined check-in/check-out procedures allow for quicker, more individualised guest service.
Housekeeping & Maintenance
Effective handling of maintenance requests and cleaning duties, guaranteeing that rooms are ready on time and that visitor concerns are swiftly resolved.
Guest Profiles & Preferences
Personalised service and targeted marketing are made possible by comprehensive guest profiles that include preferences, stay history, and special requests.
Revenue Management
Dynamic pricing optimization based on demand, seasonality, and competitor rates, maximizing revenue and profitability.